Legal

Returns & Exchanges

Customers have a right to return or exchange a product within 7 days of delivery. The customer has a right to return an item if:

 1. The order has been cancelled according to the terms and conditions by notifying Andreu Carulla Shop within 7 days of delivery,
2. The item has not been used,
3. The item is in the condition that the customer received it in and all the parts of the product are included in the package,
4. The item has been repackaged into its original package or an equivalent.

The item must be returned immediately after cancellation.

If you return or exchange an item, you are responsible for the risk of damages.

A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.

 

Payments

We accept MasterCard (Eurocard), Visa, Diners Club American Express and PayPal. Our online service also uses the Verified by Visa and MasterCard SecureCode systems, which enable upgraded security for money transactions.

Privacy Policy

Andreu Carulla Shop will not submit any information supplied by the customers to third parties. We only demand the customers information essential to ordering of and billing for our products. E-mail addresses and phone numbers are required to confirm the orders and contact the customer in case of possible problem situations.

 

Cookies

Like many other websites, also shop.andreucarulla.com uses cookies. Cookies are small strigs of text that a website can send to your browser. Cookies enable website to remeber your browser and its settings when you return to the website and hence enables us to provide you with betterpersonalized service.

Cookies do not retrieve any other information from your computer, pass on viruses or capture your e-mail address.

To use our website efficiently, you have to accept cookies. Normally browsers are set to accept cookies. If your browser doesn´t accept cookies you can easily change the settings in your browser´s preferences.

 

Security

All customer information records will be secured both within the net as well as outside it. All confidential information will be encrypted so that no third party will be able to access them. We utilize SSL-encryption which is the most popular system of Internet encryption, used by several banks to secure online transactions.

Payment always takes place in the online billing server of your bank or on the credit card server. We therefore receive no information regarding payment such as credit card numbers, bank account details etc.

We do not store customers’ credit card numbers in our database. Therefore even in the event of database intrusion the customers’ credit information cannot be obtained by a third party.

A

1. Parties to this agreement
2. Use of the Service
3. Responsibility
4. Privacy policy
5. Ordering and Payment Terms
6. Out of stock policy
7. Product prices
8. Delivery
9. Cancellation and returns
10. Changes to the Service and this Agreement
11. Jurisdiction and Settlement of Disputes
12. Language of this Agreement

 

1. Parties to this agreement

This user agreement (referred to hereinafter as the Agreement) contains the terms and conditions of the use of shop.andreucarulla.com web service (referred to hereinafter as the Service) owned by AC Studio Product Design S.L. (referred to hereinafter as the Service Provider). When a person (referred to hereinafter as the User) completes the registration process or orders product/s, he or she agrees to this Agreement.

Contact details of the Service Provider:

AC STUDIO PRODUCT DESIGN, SL (VAT nº B55230353) Registered in Spain, Company registration number: Volume 3024, Section 0, Page 36, Full GI 58163, 1st Inscription.

AC STUDIO PRODUCT DESIGN is the holder of the domain www.andreucarulla.com and www.shop/andreucarulla.com

AC Studio Product Design S.L.
Terme, 21
17820 Banyoles. Girona
Spain

E-mail: sales@andreucarulla.com
Tel: +34 872 98 02 05

2. Use of the Service

2.1. The Service is intended for private individuals, institutions and companies.
2.2. Return policy does not apply to orders made by institutions or companies.
2.3. You must be eighteen or older to order products from the Service.
2.4. Everything in the Service, including images, drawings, sound, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. Service Provider grants you alimited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from the Service Provider.

 

3. Responsibility 

3.1. Andreu Carulla Shop will not be held responsible for any damages caused by the use of this website, nor will be held responsible or liable, directly or indirectly, for actions/practices taken on the basis of the information available on this website.

3.2. Despite the use of secure servers for data protection, Andreu Carulla Shop does not guarantee the absence of viruses or bugs that may cause damage or interrupt the IT system, electronic documents or files used by our website users.

3.3. Andreu Carulla Shop will not be held responsible or liable, directly or indirectly, for any damages caused to users or third parties by such defects.

 

4. Privacy policy

4.1. Service Provider is committed to respecting User´s privacy. Service Provider is the sole owner of the information collected on andreucarullashop.com. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such ascredit card processing, delivering packages and fulfilling orders. In those cases, we provide only the information necessary for the performance of those specific functions.
4.2. Service Provider does not transfer any information given by the User for third party for any other purpose than processing the order. We will not sell, share or rent this information to any other entity for any reason.
4.3. Service Provider reserves right to transfer the information provided by the User to the authorities in the case of infringement of laws and violation of good practice (bona mores) by the User.
4.4. User has the right to examine, change and delete information about him/herself from the register. Upon request we provide any site visitor who establishes his or her identity to our satisfaction with access to information that we have collected from them.

 

5. Ordering and Payment Terms

5.1. When an order is placed in the Service the binding sales agreement between the User and the Service Provider is reached when the User receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed.
5.2. Unless otherwise agreed by the Service Provider, payment must be received by the Service Provider prior to acceptance of an order.
5.3. Service Provider reserves the right to reject any order in its sole discretion.

 

6. Out of stock policy

6.1 We make every effort to maintain our inventory and mark items “out-of-stock" or remove the item on our website. On occasion, however, we may have fewer items in stock than what you order or the item may have just have become "out-of-stock" from a previous order. Should this happen, we will shall be in contact directly with you via e-mail to discuss your order.

 

7. Product prices

7.1. The product price is the price displayed for the item on the Service at the time of ordering.
7.3. All the product prices and delivery charges include VAT.

 

8. Delivery

8.1. Delivery charges depend on the size or the weight of the items.
8.2. Delivery times vary from product to product. Delivery time is determined by availability of the product and order destination.
8.3 Orders placed during weekends or festive days will be processed and delivered the next working day.
8.4. Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
8.5. Service Provider reserves the right to deliver different products ordered in the same time separately.
8.6. Service Provider takes responsibility over the loss and damage of the product occured during the delivery

 

9. Cancellation and returns

9.1. User (except institutions and companies) has a seven day right to return or exchange a product.
The customer has a right to return a product if

 1. The order has been cancelled according to the terms and conditions by notifying Andreu Carulla Shop within 7 days of delivery,
2. The product has not been used,
3. The product is in the condition that the customer received it in and all the parts of the product are included in the package and
4. The product has been repackaged into its original package or an equivalent.

9.3. The product must be returned immediately after cancellation.
9.4. When returning products User will be responsible for the risk of damages.
9.2 Delivery rates when returning an item are in charge of the user.

 

10. Changes to the Service and this Agreement

Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.

 

11. Jurisdiction and Settlement of Disputes

This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of Spain. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Girona District Court, Spain.

 

12. Language of this Agreement

The parties have agreed that this Agreement and related documents shall be written in English.