FAQs

Frequently Asked Questions

Q: Do you ship internationally?

A: Yes, all orders are shipped from Banyoles (Catalonia, Spain) to anywhere in the world. You can live in rural Indiana, the Philippines or even Siberia, we’ll find a way to get it to you. However, we are not responsible for additional charges you may incur as a result of international duties.

Q: Can I order in bulk or wholesale?

A: Yes you can, starting as low as 10 products! Please email us at sales@andreucarulla.com and we will work with you and fulfill all your needs. Case in point, we are flexible.

Q: What is Andreu Carulla Shop returns policy?

A: We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within 14 days and in the original, undamaged packaging. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item. We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods, but not when a product is simply unwanted. None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Q: How do I cancel an order or return or exchange an item?

A: E-mail us at saless@andreucarulla.com, letting us know that you will be returning an item. Then, ship the item with your receipt to Andreu Carulla Shop. Terme, 21 17820 Banyoles. Spain. Please include in this shipment your personal information as well as instructions with regards to whether your shipment is a return or exchange. Our policy typically is that, for domestic exchanges and returns, you as the customer will pay for shipping back to us, but we’ll cover the cost of shipping back to you. This is to help streamline the process and avoid having to exchange money for the purpose of exchanging and refunding items. If you have any questions, do feel free to email us.

Q: How safe is my personal information?

A: Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Please do not hesitate to contact us if you have any queries

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